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3 days ago
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Full time
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Related skills

nestjs node.js react mongodb typescript

📋 Description

  • Diagnose and resolve complex client tech issues.
  • Be product expert, client advocate, and technical detective.
  • Own tickets from first response to resolution.
  • Actively use AI to improve day-to-day work.

🎯 Requirements

  • 3+ years in technical support for a SaaS product.
  • C1 English — written and spoken; clear technical communication.
  • Knowledge of HTML, CSS, JavaScript; read code and use dev tools.
  • Strong analytical and troubleshooting skills; proactive investigation.
  • High ownership mindset; meet deadlines and communicate changes.
  • Availability 9:00-18:00 ET (New York), fixed schedule.

🎁 Benefits

  • 31 days off.
  • 100% telemedicine plan.
  • Remote working; home office setup assistance.
  • English learning courses.
  • Gym or swimming pool access.
  • Co-working options.
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