Technical Support Engineer

📋 Description

• Diagnose and resolve complex technical issues for clients.
• Serve as product expert and client advocate.
• Own tickets from first response to resolution.
• Collaborate with engineering and product to improve the platform.
• Use AI tools in day-to-day work.
• Work on a remote, distributed team with EST hours alignment.

🎯 Requirements

• 3+ years of experience in technical support for a SaaS product.
• C1 English; clear written and spoken in technical contexts.
• Strong understanding of HTML, CSS, JavaScript; read code and use browser dev tools.
• Strong analytical and troubleshooting skills; you investigate, not just relay.
• High ownership mindset; you follow through and communicate proactively.
• Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.

🎁 Benefits

• Private medical insurance for employee and family.
• 20 paid vacation days per year.
• 15 paid public holidays per year.
• 5 company-paid sick leave days.
• English learning courses.
• Home Office Setup Assistance: furniture and gear.