Added
3 days ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

nestjs node.js react mongodb typescript

📋 Description

  • Diagnose and resolve complex SaaS issues for clients.
  • Act as product expert and advocate, routing feedback to roadmap.
  • Own tickets from first reply to final resolution.
  • Leverage AI in daily tasks as tools evolve.
  • Collaborate with cross-functional teams to ensure customer success.

🎯 Requirements

  • 3+ years in technical support for a SaaS product.
  • C1 English — written and spoken; ability to communicate clearly in technical contexts.
  • Understanding of HTML, CSS, JavaScript; comfortable reading code and using browser dev tools.
  • Strong analytical and troubleshooting skills; ownership mindset.
  • Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.
  • Nice-to-have: Intercom or similar ticket systems; knowledge base articles; API troubleshooting or integration support.

🎁 Benefits

  • 31 days off
  • 100% paid telemedicine plan
  • Home Office Setup Assistance
  • English learning courses
  • Co-working
  • Remote working
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →