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3 days ago
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Type
Full time
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Related skills

nestjs node.js react mongodb typescript

📋 Description

  • Diagnose and resolve complex client issues
  • Ensure clients use the platform effectively
  • Be the voice of the customer for the roadmap
  • Own tickets from start to finish
  • Collaborate with cross-functional teams
  • Leverage AI in daily tasks

🎯 Requirements

  • 3+ years in SaaS technical support
  • C1 English – written and spoken
  • Web basics: HTML, CSS, JavaScript
  • Strong analytical and troubleshooting skills
  • High ownership; proactive communication
  • Ability to work 9:00–18:00 ET

🎁 Benefits

  • 31 days off
  • 100% paid telemedicine
  • Home Office Setup Assistance
  • English learning courses
  • Remote working
  • Co-working
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