Technical Support Engineer

📋 Description

• Diagnose and resolve complex SaaS technical issues for clients.
• Serve as product expert, client advocate, and detective.
• Own tickets from first response to resolution; coordinate with teammates.
• Actively use AI in daily work; adapt as tools evolve.
• Remote work with EST hours; 9:00–18:00 ET preferred.

🎯 Requirements

• 3+ years in technical support for a SaaS product.
• C1 English; strong written/spoken technical communication.
• Understanding of web basics: HTML, CSS, JavaScript; dev tools.
• Strong analytical and troubleshooting skills.
• High ownership; follow through, meet deadlines, proactive.
• Availability: 9:00–18:00 ET (New York), fixed schedule.

🎁 Benefits

• Private medical insurance for you and family.
• 22 paid vacation days per year.
• Up to 14 paid public holidays per year.
• 5 company-paid sick leave days.
• €50 monthly internet and mobile allowance.
• Remote working.