Technical Support Engineer

📋 Description

• Demonstrate deep expertise in core technologies and another specialty.
• Provide advanced tech support via phone, online, chat, and email; analyze logs.
• Communicate professionally with ownership of troubleshooting updates.
• Mentor colleagues on communication, troubleshooting and product knowledge.
• Improve procedures to increase efficiency and effectiveness.
• Ensure cases progress per SLA and drive timely resolutions.

🎯 Requirements

• 2+ years in technical customer support.
• 3+ years with SaaS, telecoms, contact centre software.
• Networking know-how: TCP/IP, HTTP, SFTP; proxies and firewalls.
• Relational databases: MSSQL, Oracle, MySQL.
• Strong analytical and problem-solving in SaaS multi-platform envs.
• Clear written and verbal communication; build stakeholder trust.

🎁 Benefits

• Flexible schedule with on-call rotations.
• Remote UK-based role.