Technical Support Engineer

📋 Description

• Serve as technical anchor for support operations.
• Own a healthy escalation queue; ensure smooth operation.
• Escalate complex connectivity issues to Product/Engineering.
• Debug API logs and troubleshoot live network problems.
• Translate root causes into clear customer solutions.
• Help ensure the Gigs platform delivers connectivity.

🎯 Requirements

• Proficient with Postman for API debugging; REST, Webhooks basics.
• Strong problem-solving in ambiguous, fast-changing environment.
• Excellent communication to explain technical concepts to customers.
• Own and prioritize your support queue; balance urgent requests.
• Knowledge of API logs, tracing, and debugging techniques.
• Experience with network connectivity troubleshooting.

🎁 Benefits

• Competitive pay and stock options.
• Home office stipend and equipment budget.
• Learning and development budget.
• Free phone and international data plan.
• Careers page: gigs.com/careers