Technical Support Engineer

📋 Description

• Serve as the technical anchor for our support operations.
• Escalate complex connectivity issues and debug API logs.
• Diagnose network issues and guide customers to resolution.
• Translate technical root causes into clear customer solutions.
• Turn findings into accessible documentation and communication.
• Influence platform improvements using support data.

🎯 Requirements

• Proficient with Postman to debug APIs and test flows.
• Strong grasp of REST, Webhooks, and API concepts.
• Excellent problem-solving and ambiguity handling.
• Clear, customer-focused communication and collaboration.

🎁 Benefits

• Competitive compensation and stock options.
• Home office stipend and equipment budget.
• Learning and development budget.
• Free phone and international data plan.
• Regular time in hubs with occasional travel.
• Collaborative, home-inspired offices.