Technical Support Engineer

📋 Description

• Own technical support tickets end-to-end, investigating customer-reported incidents
• Provide clear guidance on product functionality, configuration, best practices, and technical
• Diagnose complex issues using Linux administration, system logs, monitoring tools, networking
• Manage customer communication and provide timely, accurate updates in accordance with service-level
• Collaborate with developers, product teams, account managers, and other technical stakeholders to
• Maintain accurate ticket records, documenting investigation steps, resolutions, and relevant

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, with 3+
• Strong hands-on experience with Linux system administration, particularly CentOS or RHEL
• Practical networking knowledge, including TCP/IP, IP addressing and subnetting, routing, network
• Experience with relational databases such as PostgreSQL, MySQL, or Oracle, including strong SQL
• Ability to interpret system logs and use monitoring and troubleshooting tools to identify and
• Familiarity with APIs and integrations, including REST, SOAP, JSON, XML, and XML-RPC, as well as

🎁 Benefits

• Remote-first work environment with globally distributed teams.
• Competitive compensation benchmarked against the markets where employees are hired.
• Flexible working arrangements within the core hours required by the team.
• Meaningful ownership of technical work and opportunities to grow into broader responsibilities.
• Professional development and continuous learning opportunities.
• Access to AI tools and encouragement to experiment with practical AI-driven approaches to everyday