Technical Support Engineer

📋 Description

• Efficiently triage customer support tickets while maintaining focus on SLA, CSAT, and Time to
• Collaborate closely with the product team to analyze customer needs and submit well-informed
• Build and nurture relationships across product, engineering, and customer success teams to
• Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and
• Lead and manage end-to-end technical projects, working with engineering leadership to prioritize
• Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close

🎯 Requirements

• 4+ years of experience in technical support and service management.
• 2+ years of experience working at an early-stage organization (fewer than 100 employees).
• Proficient in Zendesk, including 2+ years in an administrative capacity.
• Expertise in supporting API-driven products with a solid technical background.
• Strong analytical and problem-solving skills, coupled with a sharp technical aptitude.
• Exceptional communication abilities to effectively address complex issues.

🎁 Benefits

• Fully-remote company.
• Equity options.
• Flexible Time Off.
• Employees\' medical, dental & vision benefits covered at 100%.
• 401(k).