Technical Support Engineer

📋 Description

• Provide first line phone/email consultation to independently debug complex security/network problems
• Partner with Engineering and assist customers with testing or troubleshooting
• Document detailed entries for incident resolutions in the technical support database to ensure
• Help develop ongoing training programs for the department and mentor other engineers on advanced
• Understand product direction and customer use cases to provide input on product and code changes

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• U.S. citizenship required for this position due to the nature of the customers assigned to this role
• 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP, with extensive experience
• Detailed working knowledge of web-based security and network infrastructure, Security Proxies, such
• Experience handling escalations with enterprise customers and stakeholders

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!