Technical Support Engineer

📋 Description

• Own post-incident experience by troubleshooting Front-End or APM issues.
• Resolve installation, configuration, and data exploration requests with empathy.
• Collaborate with engineering to resolve issues and provide feature feedback.
• Continuously learn across features, languages, and capabilities.

🎯 Requirements

• Customer-focused with genuine empathy.
• Front-end knowledge and troubleshooting in JavaScript or Java, .NET, PHP, or Python.
• Analytical mindset with creative troubleshooting.
• Collaboration across teams to solve technical puzzles.

🎁 Benefits

• Flexible work model: fully office-based, fully remote, or hybrid.
• Inclusive, diverse environment that values your perspective.
• Opportunity to work with global teams and leading observability tech.