Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across channels (email, chat, Slack) with high responsiveness and customer experience.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config).
• Investigate issues using logs, error messages, payloads, monitoring data, and observability signals.
• Manage support cases within SLAs, prioritize urgent issues, escalate when needed.
• Reproduce and document bugs, communicate findings to engineering.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, API, and backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses, errors, config issues.
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools for production systems.
• Familiarity with AI platforms or data-intensive applications is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, and developer platforms.
• Learning and career growth opportunities as AI ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale tech.