Technical Support Engineer

📋 Description

• Work independently and with a team in a fast-paced environment with customers.
• Manage inbound emails, chats, and phone calls; participate in outbound calls.
• Provide high-quality support; resolve issues and share best practices.
• Collaborate with cross-functional teams.
• Daily tools: Outreach, MS365, FreshDesk, Slack, Salesforce.

🎯 Requirements

• 1-3+ years SaaS tech support or related degree.
• Excellent written and verbal communication skills.
• Empathetic, detail-oriented, and proactive at resolving root causes.
• Sales-savvy, technically capable, and a clear communicator.
• Experience with Outreach, Zendesk, Slack, Salesforce, MS Office, Twilio, Datadog.
• Able to work independently and manage priorities in a fast-paced environment.

🎁 Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team