Technical Support Engineer

📋 Description

• Collaborate closely with field technical teams and Engineering to troubleshoot and resolve
• Provide exceptional customer support through tickets and Slack Connect, with the option to leverage
• Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons
• Act as the voice of the customer, proactively sharing product feedback, feature requests, and
• Create internal tooling and identify opportunities to improve existing processes to increase team
• Work effectively both individually and as part of a team, always striving to delight customers and

🎯 Requirements

• 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
• Hands-on experience with open-source data technologies.
• Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
• Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
• Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
• Experience and/or strong understanding of streaming technologies such as Apache Kafka.