Technical Support Engineer

📋 Description

• Own support cases from customers, applying proper prioritization and delivering clear and effective
• Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by
• Technical Task: Perform backend configuration work, including data transformations/uploads and
• Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME
• Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product
• Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and

🎯 Requirements

• 2+ years of experience in Technical Support, IT, or a related technical field.
• High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic
• Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported
• Strong technical aptitude with the ability to quickly gain proficiency in complex products
• Strong written and verbal communication skills, with the ability to explain technical concepts to
• Team-first attitude and experience working cross-functionally with Engineering, Product, Customer

🎁 Benefits

• Medical, Dental, Vision insurance
• Family Forming benefits
• Life & Disability Insurance
• Unlimited Vacation
• Competitive base salary