Work with developers, merchants and internal teams on post-integration issues to provide tech support.
External customers contact via tickets.
Internal customers use different contact channels by priority.
Run test scenarios for tech issues across code, software, hardware, devices, and endpoints.
Install and configure test environments, payment APIs and ecommerce products.
Communicate technical issues to customers and internal teams.

🎯 Requirements

Bachelor's degree or above in Computer Science or relevant majors.
2-5 years in programming, technical support, implementation or related roles.
Excellent English and Chinese communication skills.
Strong troubleshooting and problem-solving abilities.
Prioritization and detail-oriented ticket handling; can manage multiple urgent issues.
Must have technical knowledge to communicate with devs; Python/Java/JS; REST/JSON; SQL.

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