Technical Support Engineer

📋 Description

• Provide chat and voice support to international clients.
• Resolve technical queries from basic to complex.
• Respond to customers efficiently and professionally.
• Handle and escalate technical queries accordingly.
• Meet productivity expectations per process.
• Ensure compliance with policies and guidelines.
• Aim for 100% customer satisfaction.

🎯 Requirements

• 1–3 years in Technical Support / BPO (chat/voice).
• Freshers with strong communication and willingness to learn.
• Excellent English (spoken and written).
• Basic to advanced knowledge of computers (software).
• Working knowledge of internet and networking.
• Typing speed 35 wpm with 100% accuracy.
• Customer-focused with strong problem solving.
• Self-motivated; able to work with minimal supervision.
• Calm and composed in high-pressure situations.
• Experience in global support environments.
• Familiarity with Salesforce and ServiceNow.
• Graduation in any discipline.

🎁 Benefits

• 5 working days per week and 2 rotational weekly offs.
• Willingness to work in 24 x 7 environment.