Trustonic

51-200 employees
11 jobs posted

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Technical Support Engineer

Added

23 hours ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

linux aws sql python git

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📋 Description

Resolve complex issues across prod and non-prod environments
Own and troubleshoot customer cases from a global support queue
Provide clear, timely updates and manage customer expectations
Collaborate cross-functionally to deliver high-quality experiences
Apply Knowledge-Centered Support (KCS) to document solutions
Publish and improve knowledge base articles

🎯 Requirements

Engineering degree, or relevant experience
Experience with Jira and Zendesk
Fluent English (written and spoken)
SQL databases
Linux (SSH keys & certificates)
APIs

🎁 Benefits

Competitive compensation
Private medical insurance from day one
Hybrid working arrangements
Flexible holiday policy
Growth and development opportunities
Inclusive, supportive culture

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