Technical Support Engineer

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm customer support salesforce networking english

๐Ÿ“‹ Description

  • Provide chat and voice support to international clients 24/7 in a fast-paced environment
  • Diagnose and resolve technical issues to ensure customer satisfaction
  • Respond to customers efficiently and professionally; escalate when needed
  • Meet productivity expectations as defined by process
  • Adhere to company and departmental policies and guidelines
  • Aim for 100% customer satisfaction and exemplary service levels

๐ŸŽฏ Requirements

  • 1 โ€“ 3 years of experience in Technical Support / BPO (chat and voice preferred) or fresh graduates
  • Excellent English communication (spoken and written)
  • Basic to advanced computer skills; comfortable with internet and networking
  • Typing speed minimum 35 wpm with 100% accuracy
  • Customer-focused mindset with problem-solving skills
  • Self-motivated, able to work with minimal supervision

๐ŸŽ Benefits

  • 5 working days per week with 2 rotational weekly offs
  • Willingness to work in a 24x7 environment
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