Added
15 days ago
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Full time
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http linux tcp/ip dns windows server
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📋 Description

  • Provide technical support to customers, resellers, and partners.
  • Diagnose and resolve complex software, server, networking, and configuration issues.
  • Perform root cause analysis and provide best-practice guidance.
  • Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.
  • Host remote troubleshooting sessions with customers.
  • Partner with internal engineering teams on escalated issues.

🎯 Requirements

  • At least 1 year of Linux experience in a technical support or help desk environment.
  • Knowledge of Linux and/or Windows Server management.
  • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
  • Ability to troubleshoot software applications and complex distributed environments.
  • Strong problem-solving, analytical, and root cause analysis skills.
  • Experience using WebEx or similar remote troubleshooting tools.

🎁 Benefits

  • Medical, dental, and vision benefits
  • EAP and health and wellness programs
  • Generous PTO and Global Flexible Vacation Policy
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