Resolve technical cases created by customers looking for help to understand or troubleshoot
Provide amazing customer support experiences using skills that include building trust, showing
Understand the ServiceNow platform and all core functionalities while employing various diagnostic
Diligently manage and resolve challenging issues assigned; coordinate assistance from additional
Play a key role in providing input across business units regarding process and product improvements.

🎯 Requirements

1-2+ years customer facing technical support experience
Ability to troubleshoot difficult technical issues with ease and complexity
Ability to read basic Java/JavaScript code
Personal commitment to quality and customer service
Experience in leveraging or critically thinking about how to integrate AI into work processes

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