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18 days ago
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Full time
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linux bash aws sql python
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📋 Description

  • Resolve complex technical issues across production and non-production environments
  • Own and troubleshoot customer cases from a global support queue
  • Provide clear, timely updates and proactively manage customer expectations
  • Collaborate cross-functionally to deliver high-quality, seamless customer experiences
  • Apply Knowledge-Centred Support (KCS) methodology to document solutions
  • Author, publish, and continuously improve knowledge base articles

🎯 Requirements

  • Bachelor's Degree or equivalent experience
  • Demonstrable years of relevant technical support experience
  • Experience with support tools such as JIRA and Zendesk preferred
  • Fluent English (written and spoken) — able to explain complex technical topics clearly
  • SQL databases
  • Linux (SSH keys & certificates)

🎁 Benefits

  • Competitive base salary reflecting your expertise and impact
  • Bonus scheme to share in our success
  • Private medical insurance for you from day one
  • Remote working arrangements to support your lifestyle
  • An open holiday policy with no upper limit—take the time you need, when you need it
  • Support for volunteering and causes that matter to you
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