Technical Support Engineer

📋 Description

• Support installation, configuration, troubleshooting, and technical case follow-up for TOMRA RVM
• Support technical escalations by preparing fault documentation, managing service desk cases, and
• Use TRMS backoffice, configuration files, and local parameters for operational support
• Monitor machine performance and service trends, identify repeated issues, and support improvements
• Prepare user guides, checklists, training materials, and technical instructions; support knowledge
• Support machine deployments, pilot installations, and product introductions

🎯 Requirements

• Basic technical understanding and strong motivation to develop into a product expert
• Curious, hands-on, and comfortable with structured problem-solving
• Ability to analyze machine data, service trends, and operational KPIs
• Eagerness to learn new systems and tools
• Strong communication skills to explain technical concepts
• Well-organized, customer-focused, safety-conscious

🎁 Benefits

• Structured training and coaching to develop into a local product expert
• Growth opportunity in technical expertise