Stripe

1,001-5,000 employees
212 jobs posted

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Technical Support Engineer

Customer Support

Added

20 days ago

Location

🇺🇸 San Francisco

Type

Full time

Salary

Salary not provided

Related skills

sql python ruby typescript zendesk

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Provide world-class customer service on the front lines.
Become product expert; partner with engineering and success teams.
Handle escalations via ticketing system; diagnose issues.
Use observability tools to scope customer-facing problems.
Develop internal tools and docs to improve support.
Offer product feedback to help shape the roadmap.

🎯 Requirements

2+ years in B2B customer-facing technical support or engineering.
Experience working with engineering teams; provide technical feedback on issues.
Debug and triage bugs and escalations from customers.
Communicate technical product capabilities clearly to customers.
Experience writing scripts or internal tools using APIs; knowledge of SQL.
Programming experience in TypeScript, Python, or Ruby.

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