Technical Support Engineer

📋 Description

• Provide enterprise-scale technical support to Legion customers
• Diagnose and troubleshoot software issues
• Assist admins and users through end-to-end resolution
• Be on an on-call rotation for after hours support
• Communicate with customers via Zendesk and Zoom to resolve tickets
• Escalate issues to engineering with detailed steps

🎯 Requirements

• Technical support experience for Software/SaaS
• Documenting best practices in IT knowledge bases
• Strong analytical and problem-solving skills
• Excellent English communication
• Customer management in escalated situations
• Experience writing customer-facing knowledge base articles

🎁 Benefits

• 401k plan
• Discretionary Paid Time Off and Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion