Manage full lifecycle of assigned support tickets with follow-ups and documentation.
Author and maintain knowledge-base articles, how-to guides, and docs.
Analyze ticket patterns and provide feedback to improve support processes.

🎯 Requirements

3+ years of professional software/tech technical support experience.
Troubleshoot networking: TCP/IP, routing, subnets, firewall rules, proxy.
Experience using RESTful APIs and Linux shell in enterprise tasks.
Translate complex tech into written B2B documentation and escalation notes.

🎁 Benefits

Competitive benefits at Axonius

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