Technical Support Engineer

Added
28 days ago
Type
Full time
Salary
Salary not provided

Related skills

docker linux mongodb python restful apis

πŸ“‹ Description

  • Manage full lifecycle of support tickets; document in the case system.
  • Author and maintain knowledge-base and troubleshooting docs.
  • Analyze ticket patterns and suggest process improvements.

🎯 Requirements

  • 3+ years in technical support within software/tech.
  • Troubleshoot networking: TCP/IP, routing, subnets, firewall rules, proxies.
  • RESTful APIs and Linux shell proficiency.
  • Translate complex technical concepts into B2B docs for senior engineers.

🎁 Benefits

  • Competitive compensation and benefits.
  • Growth opportunities and career development.
  • Inclusive, diverse workplace.
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