Technical Support Engineer

📋 Description

• Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and
• Research and identify solutions to resolve software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Take ownership of customer issues reported and see problems through to resolution.
• Track internal and external requests and technical issues to resolution, within agreed time limits.
• Update, maintain and monitor customer systems as a full service.

🎯 Requirements

• Bachelor’s degree in computer science or related field, or 5+ years relevant work experience
• Previous practical work experience in customer support.
• Excellent troubleshooting skills at all levels to quickly resolve issues.
• Very good knowledge in networks and Linux.
• Strong sense of ownership and urgency.
• Ability to work well in a team and share knowledge.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support