Provide world-class customer support as part of the technical support team.
Become a product expert and partner with engineers, CS, and customers' developers.
Handle customer escalations via ticketing system and diagnose issues.
Collaborate with customers via Slack and other channels.
Develop internal tools and docs to improve the support experience.
Give feedback to the product team to influence roadmap.

🎯 Requirements

2+ years in a B2B customer-facing technical support org or engineering.
Experience working with engineering teams and giving technical feedback.
Ability to debug and triage bugs and escalations from customers.
Communicate technical capabilities of the product to customers.
Experience writing scripts or internal tools using APIs; SQL knowledge.
Strong written and verbal communication with customer empathy.

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