Added
19 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

networking virtualization windows server active directory gpo

📋 Description

  • Manage customer communication and expectations.
  • Provide phone, email and chat support to assigned accounts.
  • Provide troubleshooting and debugging of customer problems.
  • Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
  • Transition product issues to Engineering; track status with the customer.
  • Be part of the on-call rotation for the product team.

🎯 Requirements

  • 5 years in enterprise software customer support or IT support.
  • Proficient in Windows Server OS management.
  • Strong knowledge of Active Directory and GPO.
  • Knowledge of Network Topology/Layers.
  • Experience with Networking Tools and Utilities.
  • Experience with virtualization and security software.

🎁 Benefits

  • Flexible culture with learning and growth.
  • Diverse, inclusive team environment.
  • Supportive focus on employee well-being and success.
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