Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues.
Proactively identify trends, escalate feedback, and improve docs.
Stay on the cutting edge of product developments and security.
Swiftly recognise and manage outages with engineering and leadership.

🎯 Requirements

2-4 years of customer or technical support experience.
Skilled communicator (verbal and written) with strong troubleshooting.
Hands-on experience with cloud platforms, API integrations, and change tools.
Calm under pressure, empathetic, patient, and customer-focused.
Familiarity with Freshdesk is a bonus.

🎁 Benefits

Remote First Policy
5 Days Working With FLEXI Hours
Group medical insurance (family coverage)
Group Accident Cover
Company Sponsored Device
New Skill Development Policy

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