Technical Support Engineer

📋 Description

• Interacting with existing and potential customers by responding to WordPress and platform-related
• Deeply diving into WordPress and platform-related questions and issues for high-touch enterprise
• Performing advanced troubleshooting for WordPress and platform-related issues.
• Executing advanced troubleshooting for WordPress performance issues and bottlenecks, such as slow
• Leveraging monitoring tools such as Grafana to investigate performance trends and propose
• Investigating WordPress security issues, identifying indicators of compromise, and pinpointing

🎯 Requirements

• Expert-level knowledge of WordPress, its inner workings, common and advanced issues, community, and
• Advanced foundation in investigating WordPress performance issues, with an understanding of
• Experience leveraging monitoring and diagnostic tools such as Grafana to investigate performance
• Solid understanding of WordPress security issues, including the ability to identify indicators of
• Strong understanding of core web technologies, including HTTP request methods, status codes
• Ability to leverage browser developer tools effectively.

🎁 Benefits

• Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).
• Matching 401(k) for US-based staff.
• Life and Disability Insurance for US-based staff (100% Paid Life & LTD).
• Work from home with a home office setup and coworking allowances.
• Open vacation policy (no set number of days per year).
• Hardware and software, books or conferences that promote continued learning.