Manage customer communication and expectations.
Provide phone, email, and chat support to assigned accounts.
Provide troubleshooting and debugging of customer problems.
Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product
Escalate critical issues and roadblocks to the Technical Support Manager.

🎯 Requirements

Bachelor’s degree or equivalent experience in a related technical field
5+ years of enterprise software customer support and/or IT-related support
Strong dedication to customer service and teamwork
Proven confidence to drive technical investigations independently in remote environments
Excellent verbal and written communication skills (individual and group settings)
Ability to understand, analyze, and resolve customer technical needs

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