Responsible for in-bound cases from receipt to resolution
Log and own incoming support cases; provide timely resolution as per SLAs
Act as primary interface for customer support issues and ensure timely resolution
Work with product teams to resolve escalated issues; serve as liaison
Provide technical assistance and support as required
Maintain knowledge of product and technologies

🎯 Requirements

Exceptional customer service and communication
Excellent troubleshooting and problem-solving abilities
Proficiency with scripting
3+ years experience supporting or administering SaaS ITIM products
3+ years experience in Linux/Windows/Network administration and operations
3+ years experience with Docker/Kubernetes

🎁 Benefits

Competitive compensation package
Health benefits
Paid time off
Professional development opportunities
Fosters inclusive culture
Opportunities for growth

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