Technical Support Engineer

📋 Description

• Serve as the primary technical escalation point for Sales, Customer Success, and Technical Support
• Investigate and resolve highly technical, escalated customer issues
• Review customer SDK integration code
• Build custom data export and migration scripts according to customer specifications
• Answer complex, nuanced product behavior and bug confirmation questions
• Collaborate closely with the Product Engineering team, serving as a nexus between the two

🎯 Requirements

• BS in Computer Science or equivalent coding bootcamp or technical experience
• 2-3 years of professional experience developing and optimizing web and/or mobile applications
• Strong understanding of distributed systems, data structures and algorithms
• Professional experience with Ruby, Rails, Swift, Objective-C, Java, or Kotlin
• Professional experience with APIs, HTML, CSS, and JavaScript
• 2-3 years of experience supporting technical products, preferably in a SaaS B2B environment

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and yearly