Technical Support Engineer

📋 Description

• Own technical support cases from initial response through resolution, meeting response expectations
• Investigate issues methodically: gather relevant context, interpret logs and errors, test
• Troubleshoot BloodHound Enterprise across SaaS and on-premises deployments, including data
• Help customers identify environmental dependencies affecting the product and coordinate
• Guide customers through clear, actionable troubleshooting steps and join troubleshooting calls when
• Partner with Technical Account Managers to maintain continuity and share relevant customer context.

🎯 Requirements

• Four or more years of technical support experience involving hands-on troubleshooting and customer
• Exceptional written and verbal communication with the ability to build customer trust, make complex
• Strong troubleshooting judgment: you can break down an unfamiliar problem, identify what evidence
• A working understanding of enterprise IT environments and general security principles, with the
• Working knowledge of networking concepts with the ability to investigate connectivity issues
• Practical comfort interpreting logs and error messages and inspecting API requests and responses to

🎁 Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy
• 13 paid holidays annually
• 401(k) with up to 4% company match
• Stock Options & quarterly bonuses
• Remote work: $1,500 new hire allowance to set up home office