Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels (email, chat, Slack) with high responsiveness and customer
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT
• Investigate issues using logs, payloads, monitoring data to determine root causes.
• Manage support cases within SLAs, escalate complex problems as needed.
• Reproduce and document bugs, work with engineering to resolve issues.

🎯 Requirements

• Proven experience in technical support or related engineering role with a customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, backend services.
• Hands-on experience with REST APIs and authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, observability tools for production systems.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.
• Strong technical writing and communication skills in English.

🎁 Benefits

• Competitive salary and equity package.
• Technically challenging work at the intersection of generative AI, APIs, infrastructure, and
• Learning and career growth opportunities as the platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering teams, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative media tech.