Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with high responsiveness and customer experience.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config
• Investigate technical issues using logs, error messages, payloads, and observability signals to
• Manage support cases within SLAs, prioritize urgent issues, document cases, and escalate when
• Reproduce and document bugs, communicating findings to engineering for resolution.

🎯 Requirements

• Proven experience in technical support or closely related engineering role with a customer-first
• Strong troubleshooting/analytical skills across web platforms, cloud environments, APIs, and
• Hands-on experience with REST APIs and diagnosing requests, responses, HTTP errors, and integration
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools, supporting production systems.
• Familiarity with AI platforms or data-intensive apps is highly valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth opportunities as the platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative technologies.