Technical Support Engineer

📋 Description

• Answer and/or escalate all support tickets via email and chat
• Drive resolution by digging in and escalating challenging tickets
• Ensure that all tickets meet our service level agreements
• Work closely with Customer Success Managers to drive data trust in key accounts
• Provide customers a great experience using Amplitude and working with our team
• Create and update non-technical and technical documentation as the product evolves

🎯 Requirements

• Completed your Bachelor’s Degree
• Experience with using SDKs and APIs, experimentation, stats, or data science
• Track record in a similar customer-facing role OR strong ability to empathize with customers and be
• Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or
• Comfort interpreting and explaining statistical outputs to customers with varying levels of
• The ability to present yourself with professionalism, friendliness, and a willingness to assist

🎁 Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums on
• Flexible time off, paid holidays, and more
• Generous stipends for wellness, commuter transit/parking, learning and development, home office
• Parental benefits: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy
• Mental health and wellness benefits including Modern Health coaching & therapy sessions and One
• Employee Stock Purchase Program (ESPP)