Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels, including email, chat, and Slack, with high responsiveness
• Troubleshoot API and integration issues, including OAuth and API-key authentication, HTTP errors
• Investigate technical issues systematically by analyzing logs, error messages, request/response
• Work with engineering teams to reproduce bugs and document findings for effective resolution.
• Act as a customer advocate, providing feedback on recurring issues and opportunities for product

🎯 Requirements

• Proven experience in technical support or a closely related engineering role with a customer-first
• Strong troubleshooting and analytical skills across web platforms, cloud environments, APIs, and
• Hands-on experience with REST APIs, including HTTP errors and backend integration problems.
• Solid understanding of authentication mechanisms, including OAuth2, JWT, and API keys.
• Experience with monitoring, logging, and observability tools.
• Familiarity with AI platforms, machine learning systems, or data-intensive applications is highly

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth opportunities as the platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineers, and stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative media technologies.