Technical Support Engineer

📋 Description

• Provide advanced technical support and act as an escalation resource for internal and external
• Troubleshoot and resolve complex technical issues by gathering information, analyzing problems
• Manage inbound and outbound customer communications while maintaining clear updates throughout the
• Take ownership of customer satisfaction by designing and delivering solutions to challenging
• Escalate issues appropriately while coordinating with internal teams and stakeholders to drive
• Maintain detailed records of troubleshooting activities, root causes, and solutions within CRM and

🎯 Requirements

• Strong knowledge of computer hardware, including workstations, servers, and storage devices.
• Strong understanding of workstation and server operating systems.
• Knowledge of networking infrastructure, communication protocols, and technical troubleshooting
• Excellent customer service, documentation, and verbal and written communication skills.
• Ability to prioritize multiple assignments, manage competing requests, and work independently.
• Ability to collaborate effectively with technical teams, customers, and stakeholders at various

🎁 Benefits

• Competitive annual salary range of approximately $53,560 – $80,340 USD, depending on experience
• Remote-first work environment with work-from-home flexibility.
• Flexible vacation policy to support rest and personal commitments.
• Paid leave programs.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.