Technical Support Engineer

📋 Description

• Monitor installed systems, infrastructure, and network services to maintain high levels of
• Diagnose and troubleshoot network and wireless devices, including access points, switches, and
• Troubleshoot and support routing, switching, TCP/IP, PPP, Ethernet, FTP, DHCP, OSPF, VLAN, VTP
• Configure and troubleshoot systems and network infrastructure while supporting timely resolution of
• Manage IP addressing and resolve support tickets within established service-level agreements.
• Administer and troubleshoot Active Directory, DHCP, and DNS-related issues.

🎯 Requirements

• BE/B.Tech, MCA, or a Master's degree in a relevant discipline.
• Fresh graduates or candidates with 1–2 years of relevant technical support, networking, or
• Basic knowledge of networking, servers, LAN/WAN environments, wireless networks, routing
• Understanding of routing and switching concepts and protocols, including TCP/IP, DHCP, OSPF, VLAN
• Familiarity with system configuration, network troubleshooting, IP address management, Active
• Strong technical support and problem-solving capabilities, with the ability to diagnose issues

🎁 Benefits

• Fully remote position based in India.
• Opportunity to develop hands-on experience across networking, infrastructure, system monitoring
• Exposure to enterprise networking technologies, wireless and 4G/5G environments, security, and
• Opportunity to work with service management, monitoring, collaboration, and Microsoft technology
• Collaborative environment focused on innovation, continuous learning, and professional development.
• Opportunity for early-career professionals to participate in technical troubleshooting