Technical Support Engineer, AMER West

📋 Description

• Deliver support to open-source and enterprise users via chat, forums, GitHub, and phone.
• Build deep technical expertise in GitOps, Argo, and Akuity offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Escalate issues to engineering when appropriate.
• Help improve our support playbook, processes, and systems.
• Contribute to Akuity’s documentation to enhance the customer experience.

🎯 Requirements

• 2+ years in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infra.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with the SDLC, CI/CD pipelines, or GitOps concepts.
• Excellent communication and ability to explain context clearly.
• Primary contact for open-source and enterprise customers.
• Proactive, strategic mindset for anticipating issues and scalable solutions.
• Strong systems thinking and root-cause analysis.

🎁 Benefits

• Remote work across EMEA.
• Work with Argo and Kubernetes.
• Collaborative culture with growth opportunities.
• Equal-opportunity employer.