Technical Support Engineer (APAC)

📋 Description

• Investigate complex customer issues in a multi-component SaaS platform, tracing problems through
• Analyse system behaviour using SQL queries and database investigation to validate data, identify
• Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour
• Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data
• Serve as the primary technical contact for customers in the APAC region, handling written
• Communicate technical findings clearly to both customers and internal engineering teams

🎯 Requirements

• 6+ years in Technical Support, Application Support, or customer-facing technical engineering roles
• Enjoys debugging complex issues
• Communicates clearly with both technical and non-technical stakeholders
• Takes ownership of problems until resolution
• Detail-oriented and methodical when analysing systems
• Ability to troubleshoot complex software systems

🎁 Benefits

• Work in a fast-growing and interesting industry
• Flexible work that best fits your needs and the role
• Competitive compensation
• Top-notch offices and equipment
• Continuous improvement and learning opportunities to grow your career
• Team activities, not the usual one just to look nice on social media but what our team choose and