Technical Support Engineer, Application Security

📋 Description

• Serve as a trusted technical advisor for Enterprise customers, responding to and resolving
• Work directly with customers to diagnose, troubleshoot and resolve complex technical issues
• Work with Engineering and Operations teams to remediate issues, suggest steps to mitigate, and
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation
• Work with Engineering and Product teams to improve products and tools.

🎯 Requirements

• Minimum of 4 years' experience as a Technical Support Engineer supporting globally distributed
• Exceptional troubleshooting and problem-solving skills.
• Strong customer service orientation and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong understanding of L4/L7 protocols and concepts (TCP/UDP, DNS, HTTP/S, IAM, Load Balancing
• Experience using online diagnostic and monitoring platforms.

🎁 Benefits

• Experience in a shift-based or global support environment.
• Familiarity with SLA/KPI metrics and real-time queue management.