Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across channels like email, chat, and Slack with high responsiveness.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config).
• Investigate issues using logs, errors, payloads, and observability signals to find root causes.
• Manage support cases within SLAs and escalate high-impact problems.
• Reproduce and document bugs, communicating findings to engineering.

🎯 Requirements

• Proven experience in technical support or closely related engineering role with customer focus.
• Strong troubleshooting and analytical skills across web platforms, cloud, APIs, backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses and errors.
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools for production systems.
• Familiarity with AI platforms or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at AI APIs, infra, and developer platforms.
• Learning and career growth as the platform evolves.
• Regular team events and offsites.
• Opportunity to work with customers, engineers, and stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale tech.