Technical Support Engineer

📋 Description

• Interface with customers via Zendesk tickets
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or
• Work on projects with other TSE's to improve internal and external processes
• Respond to 10+ customer tickets per day, meeting quality standards
• Contribute to brainstorming and project execution (tooling, documentation, process improvements)
• Assist GTM teams with customer escalations

🎯 Requirements

• 2+ years of experience in a customer-facing role
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or
• Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g.
• Preferred: 6+ months of experience supporting technical projects and/or process improvement
• Genuine interest and passion for Support
• Commitment to providing a world-class customer experience

🎁 Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k)
• Compensation may include equity and/or commission
• Opportunity to make an impact on the financial ecosystem
• Collaborative and customer-obsessed team culture