Technical Support Engineer

📋 Description

• Provide advanced technical support to customers, troubleshooting platform functionality, APIs, UI
• Support users across multiple products through email, chat, and Slack.
• Diagnose authentication and integration issues involving OAuth2, API keys, JWT, HTTP errors
• Analyze logs, error messages, request and response payloads, and observability data to identify
• Manage support cases within SLA timeframes, maintain case records, and escalate complex issues.
• Reproduce, document, and escalate bugs and edge cases with engineering teams.

🎯 Requirements

• Demonstrated experience in technical support, technical operations, developer support, or similar
• Strong analytical thinking and systematic troubleshooting skills across web platforms, APIs, cloud
• Hands-on experience supporting and troubleshooting REST APIs and backend services, including
• Ability to investigate technical issues using monitoring, logging, and observability tools.
• Familiarity with AI platforms, machine learning systems, generative AI, or data-intensive
• Strong written and verbal English communication skills.

🎁 Benefits

• Competitive salary and equity package.
• Fully remote work with flexibility of working from anywhere.
• Opportunity to work on challenging problems at the forefront of generative AI and AI infrastructure.
• Significant learning and professional growth opportunities in a rapidly scaling technology
• Exposure to sophisticated AI platforms, APIs, production systems, and developer-focused
• Regular team events and offsites to strengthen collaboration and team connections.