Provide well-thought out and reliable directions in technical and non-technical terms, to help
Take ownership of customer issues, including initial troubleshooting, identification of root cause
Identify and escalate priority issues that need immediate attention.
Build an excellent rapport with our backline engineers and collaborate on solving complex issues.
Meet or exceed customer expectations on response quality, timeliness of responses and overall
Serve as internal and external point of contact on customer escalations and ensure customer issues

🎯 Requirements

2+ years experience in providing technical support to customers for software solutions
Deep technical background, with hands-on experience in supporting and troubleshooting security
Ability to learn new technologies quickly.
Experience with Salesforce, JIRA and Github.
Proven experience with managing external and internal stakeholders.
Experience working with complex endpoint DLP solutions.

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